Bookings and Deposits
We require booking forms to be completed in full in order for you to place the Booking. All details stated on the booking form will be taken as given unless we are otherwise notified in email or writing. You are solely responsible for providing accurate details with respect to any Booking you make.
At the time of booking and at check-in, we will take your credit/debit card/bank transfer details and you authorise the use of this card or account (as applicable) for any sums owed to us (such as meals and room service). Please note for payment by credit card there will be an extra charge of 2.5% of your overall bill, but there is no charge for debit cards. We will take a 50% deposit in order to secure your Booking. We shall also have the right to require full payment in advance in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this condition 1 have been provided and we have sent you an email to confirm your Booking. The Agreement between us will only be formed once we have sent you the Booking confirmation email.
The charges displayed on the Website are per room per night in respect of your stay at the Hotel. Any meals, other services or VAT (at the prevailing rate) are included only if specified on the Website. Charges for additional items, including but not limited to meals and beverages, are displayed at relevant locations within the Hotel, or available on request. All charges are displayed in GBP. During your stay at the Hotel we will calculate the additional items charged to your room on a daily basis and you will be charged for these prior to your departure.
Payment of Balance
Unless otherwise stated, any balance outstanding in relation to your Booking is to be paid in full on departure. We reserve the right to charge you for any items which may have been inadvertently omitted from your final bill. The balance of your Booking may be paid using your payment details provided at the time of booking or with cash.
Check In and Departure
UK guests may be required to confirm their identity by providing their passport/identity card/driving licence. If you are travelling from outside the UK, Ireland or any country in the Commonwealth we will require you to provide your passport/identity card and details of your next destination. We reserve the right to refuse entry to persons who cannot provide the information set out above.
Rooms shall be ready for 3pm on the day of arrival and guests are requested to vacate their room by 10am on day of departure. Please phone to inform us if your arrival time will be later than 8pm. All Hotel rooms that have been secured by the deposit taken at the time of Booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with us. Any late check-out after 10am on the day of your departure will be solely at our discretion and you may be charged for any late check-out.
Cancellation Policy and Refunds
Should you need to cancel your stay at the Hotel we shall require 7 days’ notice to re-allocate the Booking. A non-refundable charge of £50 will be kept at all times to cover the cost of our administration charges in respect to such a cancellation.
If the cancellation is within 7 days of your arrival date we reserve the right to keep your 50% deposit paid at the time of Booking. If cancellation is within 3 days of your arrival date we reserve the right to charge the full rate of your stay to the credit/debit card or bank account given at the time of the Booking. We highly recommend holiday cancellation insurance.
Christmas and Hogmanay (New Years Eve) Bookings - Required cancellation notice is 45 days prior to your arrival, otherwise full payment in respect to your Booking will be charged to the credit/debit card or bank account given at the time of the Booking.
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation.
Weddings and Events - a non-refundable deposit of 50% of the total value of the Booking will be required to secure your Booking. Full payment is due 2 weeks prior to the event. Our cancellation policy for weddings is 180 days (6 months) prior to the event. Refunds will not be issued for any wedding cancellation where this condition is not met.
Special Rates and Offers
Special offers are only available to new bookings and cannot be offered or booked retrospectively. Hotel prices can change according to supply and demand and offers are set for limited periods of time. Once your Booking is confirmed, rates are non-transferable to any other offers or rates we may advertise. All rates and special offers are displayed on our Website and may be subject to further terms and conditions. Offers are only available on a single Booking basis. No offers can be booked in conjunction with any other offers, vouchers or discounts. Upgrades are not available with any discounted or offer rates.
If you have any special dietary requirements please inform us at the time of Booking and we will try and accommodate your needs, but we cannot guarantee that your requirements can be met.
Please note that the Hotel is licensed to sell alcohol. We ask you not to consume your own alcohol in the Hotel or its grounds without our prior consent.
No Smoking and Damage
There is a NO SMOKING throughout the Hotel although you are welcome to smoke in the designated smoking areas. Damage caused or cleaning required as a result of smoking in Hotel bedrooms will be charged to your credit or debit card. Rooms which cannot be let to other guests as a result of your smoking will be charged to you to reflect our loss of revenue.
We reserve the right to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay or for any items that are missing when you leave.
All children under 16 years of age staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Collapsible Cots are available at the Hotel. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of making your Booking if you need a cot or extra bed.
We welcome dogs at the Hotel, but we may have to restrict which rooms at the Hotel are available to you. Your room will be specified in your Booking confirmation.
Dogs should not be left unattended in your Hotel bedroom unless by prior arrangement with the Hotel management. You must bring all bedding required for your dog during your stay at the Hotel. Any damage incurred to the Hotel as a result of your dog will be charged to your credit or debit card. The charge for dogs in Hotel bedrooms is £10.00 per dog per night.
Complaints or Comments
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our Hotel should be made in the first instance to the Hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
Any problem which cannot be resolved during your stay should be notified in writing to:
The Manager, Mingary Castle, Kilchoan, Acharacle, Argyll PH36 4LH
While reasonable efforts have been taken to ensure the accuracy of the information on the Website, we accept no responsibility for errors or omissions in the Website and reserve the right to amend, cancel or vary any of the information given on the Websites without notice from time to time. If we discover an error in the cost of your Booking we will inform you as soon as possible and give you the option of rebooking at the correct price or cancelling the Booking. We are under no obligation to fulfil your Booking at an incorrect price, even after we have sent you a Booking confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. If we are unable to contact you, we may treat the Booking as cancelled.
Limitation of Liability
Whilst every effort is made to fulfil any particular requests which you may have in relation to your Booking, we cannot guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
We will not be responsible for the loss or damage of any property left in the Hotel. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Agreement.
We will not be liable for any indirect, special or consequential loss or damage or for any loss of profit, goodwill or opportunity (whether caused by our negligence or otherwise).
Nothing contained in these Terms or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by our negligence or liability for fraud or fraudulent misrepresentation. Subject to the foregoing terms of this condition 14, our total liability shall not exceed the value of the payment received from you in respect to your Booking.
We shall not be responsible or liable in any manner whatsoever for any loss or damage whether direct, indirect or consequential, arising from any delay or default in the performance of any of our obligations under these Terms where such delay or default arises as a result of any circumstances or conditions beyond our control including (but without prejudice to the generality of the foregoing) war, industrial dispute, strike, lockout, malicious damage, fire, storm, flood, any statute, rule, bylaw, order, regulation or requisition made or issued by any government department, local or other duly constituted authority.
General Legal Provisions
If we choose to waive any particular right we have under the Agreement on any particular occasion this does not prevent us from exercising that right on another occasion.
If any part of the Agreement is held by a court of law (or similar forum) to be invalid or unenforceable, this shall not affect the validity or enforceability of the rest of the Agreement.
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland and the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or its subject matter.